Frequently Asked Questions

DUE TO THE COVID-19 SITUATION USPS HAS TEMPORARILY HALTED SHIPPING TO SOME COUNTRIES. PLEASE MAKE SURE TO CHECK BEFORE ORDERING IF YOUR COUNTRY HAS BEEN AFFECTED BY THIS.

 

How do I get the best performance and longest life from my coils?

For the best performance and the longest life clean and re- wick whenever the coils start to get gunked up or whenever you feel your OCD kicking in. This depends largely on juice flavors and consistencies but we recommend every few days or so for the best flavor and overall performance.

A quick an easy method to clean coils: dry fire and dunk in cool water while glowing several times until clean. If done regularly you shouldn’t need to do much more than this but if your past that a fine bristled toothbrush or similar and water should do the trick (this is a bit more risky with our high gauge builds so be very gentle).

**If properly taken care of our coils will have an extremely long life. We’ve heard of customers using a single set of our high gauge staples for several YEARS and still going strong. Customers generally re-order because they want to try something new rather than because of a failure :)**

(Lifetime of coils will often vary between variants)

 

Do you ship to my country?

Yes! We ship worldwide BUT there are currently some restrictions due to the Covid situation :/

 

Where is my stuff?

**If you haven received tracking info after a couple of business days check your spam folder** If still no luck feel free to send us an email and we'll figure it out.

We ship as soon as humanly possible, generally the same or next day. This can change when things get busy like during sales and holidays.

 **Packages are shipped the day you receive your tracking info. USPS at times doesn't acknowledge receipt or update tracking until the package reaches your town or residence. They are still on they're way even if they aren't tracking in 99.9% cases.**  

This is more common on during the holiday season and other busy times for shipping.

If you need to contact your mail carrier here is their info to hopefully save you a little time:

USPS: 800-275-8777

DHL: 800-225-5345

Unfortunately, we have no more control or information than you do after packages leave our hands; but we are always here to answer questions, and we never leave a customer hanging.

 

How much does addition or removal of wraps change coil resistance?

Because there are so many possible variations to our coils we cant test them all but to give you an idea of what to expect, our 6 wrap .20Ω Ribbon framed Staplestaggertons on the stock 3mm ID come out to...

-1 wraps ---> ~.17Ω dual coil

+1 wraps ---> ~.22Ω dual coil

+2 wraps ---> ~.25Ω dual coil

These numbers can and often do vary a little bit between atomizers and devices and lead length.

 

New around here? Don’t know where to start?

Assuming you have the appropriate equipment, the .13Ω High gauge Staples are always one of my go to-s. Second, and also an awesome option for mechanical device users are the Clapton staged Aliens-- super quick ramp up and a warm dense flavor. The NEW .09Ω Ribbon framed staplestaggertons are also one of my all time favorites.

Keep in mind that this is all largely a matter of you own personal preferences, and it can take some time to figure out what works best for you.

 

PLEASE BE SAFE AND KNOW BATTERY LIMITS

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