Frequently Asked Questions

We are up and running smoothly through the Covid situation :)


How do I get the best performance and longest life from my coils?

For the best performance and the longest life clean and re- wick whenever the coils start to get gunked up or whenever you feel your OCD kicking in. Generally every 3 days or so is recommended if you use everyday for the best flavor, lifetime, and overall performance. This can vary depending on usage and the liquids you are using etc.

A quick an easy method to clean coils: dry fire and dunk in cool water while glowing several times until clean. If done regularly you shouldn’t need to do much more than this but if your past that a fine bristled toothbrush or similar and water should do the trick (this is a bit more risky with our high gauge builds so be very gentle).

**If properly taken care of our coils will have an extremely long life. We’ve heard of customers using a single set of our high gauge staples for several YEARS and still going strong. Customers usually order when they want to try something new rather than because of a failure/worn out coils. 

(Lifetime of coils can vary between variants and user settings and or preferences)


Credit card not working?

So first check to see if it is a Mastercard. We don’t currently accept MasterCard through our standard credit card payment processor. We can accept MasterCard through PayPal though and you can use this option with either a credit/debit card, or a PayPal account. Feel free to contact us at if you are running in to issues.


Do you ship to my country?

Yes! We ship worldwide.


Where is my stuff?

**If you haven received tracking info after a couple of business days check your spam folder** If still no luck feel free to send us an email and we'll figure it out.

We ship as soon as humanly possible, generally within about 12 hours. This can change when things get busy like during sales and holidays.

 **Packages are shipped the day you receive your tracking info. USPS at times doesn't acknowledge receipt or update tracking until the package reaches your town or residence. They are still on they're way even if they aren't tracking in 99.9% cases.**  

This is more common on during the holiday season and other busy times for shipping.

If you need to contact your mail carrier here is their info to hopefully save you a little time:

USPS: 1-800-275-8777

DHL: 1-800-225-5345

Unfortunately, we don't have much more control or information than customers after packages leave our hands; but we are always here to answer questions, and we never leave a customer hanging!


How much does addition or removal of wraps change coil resistance?

Because there are so many possible variations to our coils we cant test them all but to give you an idea of what to expect, our 6 wrap .20Ω Ribbon framed Staplestaggertons on the stock 3mm ID come out to:

-1 wraps ---> ~.17Ω dual coil

+1 wraps ---> ~.22Ω dual coil

+2 wraps ---> ~.25Ω dual coil

These numbers can vary between atomizers and devices and lead length.


New around here? Don’t know where to start?

If you aren't sure what to order/what is best for your setup or preferences, feel free to email us and we can help you find what works best for you.


Please be safe and always be aware of your batteries limits!




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